In recent years, your face has become the key to unlock your phone, to be used as your banking password, and also to confirm your identity alongside images of your ID card. Building off this, there is an upcoming trend of facial recognition being applied in some airports around the globe.
We are aware that different generations of travelers have different preferences and expectations from a hotel and a “one-size-fits-all” approach no longer cuts it. This applies especially to the hotel check-in process, where some guests like to be greeted and guided by actual hotel staff, while others would like to speed things up and do the check-in themselves.
By now, daily operations have grown tricky for businesses that don’t rely on interconnected software. While it’s important to focus on each independent system and its stand-alone features, it is equally important to check its integration capabilities.
The hype might have cooled down, but the innovations are getting better and more impactful every day. Chatbots and artificial intelligence are now used globally for a multitude of purposes, especially for optimizing hotel-guest communications. They are being perfected to replicate human behavior and they are known to be both time and cost-effective.
At first sight, the word “blockchain” can sound slightly confusing, a bit too “techy”, and somewhat futuristic. However, this is a real concept that is already making waves in hospitality and travel and it seems like 2020 will have its fair share of it. Blockchain is basically a list of public records where different transactions between parties are stored in a secure way, through cryptography.