Productivity is the ratio of turnover to the resources used and is measured in hotels in revenue per operative laboratory hour = RevPOLH or units per operative working hour (UnitPOLH).
A small simplified calculation example: If the budget includes 35% staff costs and the cost per working hour is CHF 35, then a RevPOLH of CHF 100 per hour must be achieved in order to create the budget.
The productivity ratio is much simpler to implement for the department heads, as it represents the connection between personnel resource planning and sales forecast.
It would be possible, but useless, to calculate national comparative values with which the hotelier can measure himself. Our hotel landscape is too different, the individual hotels too individual. Rather, it is a matter of recording the status quo in one’s own business. As soon as this has been recorded, it is a matter of improving it, as in sport. It is not important that I clean faster than the team of the neighbouring hotel, but rather that I plan correctly as a hotelier.
A coordinated planning also results in a more constant workload of the team and can help to reduce sick days and fluctuation. Not unexciting in an industry that is already fighting for talent.