What should we do before, during and after the stay?
Hospitality is, above all, a question of attention to detail and quality of service. This human dimension is what makes it such a wonderful profession. So do everything you can to live up to your guests’ expectations – or even their dreams – and deliver the right messages to them, all the way through the customer journey! Equipped with the right tools, and above all a good Central Data Management solution, you can work miracles, whether it’s before, during or after a stay.
As soon as you get a reservation, you can see the advantage of using a tool that goes further than a classic CRM (Customer Relationship Management). With a Central Data Management tool, or CDM, you can centralise and maintain the information contained in your various systems: CRS, PMS, etc. This way, you can immediately adopt a personalised approach for each customer, easily.