“It’s a good week to have a good week”
In our NOTW issue Numero 14 we have again summarised some goodies for you:
Have fun reading.
Happy week!
Laura and Jess
– by Oaky
Welcome to the world of the hotel front office! This bustling hub is not just a check-in counter; it’s the heart and soul of your hotel’s success. Get ready to dive into the behind-the-scenes secrets of how these frontline heroes work their magic to create an unforgettable guest experience.
The Front Office: Where the Journey Begins
Imagine stepping into a world of warm greetings and seamless check-ins – that’s the hotel front office! As one of the first points of contact with guests, they set the tone for the entire stay. From handling reservations and guest requests to solving complaints with finesse, this dynamic team does it all. In some smaller properties, they might even double as secretarial geniuses!
The Front Office Dream Team: Unraveling the Roles
Meet the dream team that makes it all happen:
Front Desk: Much More Than Meets the Eye
The front desk staff are the ultimate multitaskers, juggling various essential responsibilities:
The Front Office Dream Team: Your Key to Success
This dream team is led by heroes who inspire greatness:
Tips for Unlocking Front Office Excellence
The Power of the Front Office: Where Dreams Come True
The hotel front office is the gateway to a magical guest experience. When you invest in their success, the ripple effect is astounding. Happy guests, supportive management, and soaring guest loyalty are just a few wonders this dream team can bring. Get ready to create the hospitality experience of a lifetime – all thanks to your enchanting front office!
Read the full article here.
– by SiteMinder
You are invited! On 10 August, SiteMinder will host a free webinar on Guest Engagement in 2023 with GuestJoy. Do you want to offer your guests an unforgettable stay and increase your turnover at the same time? Then this is exactly the right thing for you!
In the webinar you will learn about the benefits and opportunities of guest engagement tools. You will also get insights into the latest trends in the DACH market and tips on how to manage your accommodation even better. You are guaranteed to attract travellers in 2023!
Don’t miss the chance to maximise your reservations and tailor your accommodation to your guests’ needs.
Best of all, it’s free! Register now and secure your place here
If you can’t make it on 10 August, no problem! Register anyway and you’ll get the recording of the webinar sent to you.
Wishing you a lot of fun 🙂
– by Cendyn
Running a successful hotel is like conducting a finely tuned orchestra, and guest feedback is the harmonious melody that keeps everything in sync! We know it can be overwhelming to handle a flood of feedback, but trust us, the rewards are totally worth it! In today’s customer-centric world, guests crave more than just a place to stay; they desire personalized experiences that leave a lasting impact. So, let’s embark on an exciting journey to explore how to stay on top of guest feedback and create a base of happy, loyal customers!
Not all feedback is equal! Let’s be smart and focus on collecting valuable and actionable data from guests. Forget those generic surveys; it’s time to be strategic and make every survey count!
The magic starts even before your guests arrive! Pre-stay surveys reveal their expectations, allowing you to curate a tailored experience. From allergies to preferences, you’ll be armed with the knowledge to surprise and delight each guest. Meet Libby, a first-time guest; thanks to a customizable pre-stay survey, her room awaits with hypoallergenic pillows, and a shuttle picks her up – talk about making a lasting impression!
The story continues after your guests check out! Post-stay surveys show you care about their opinions and are committed to listening and improving. Tailored questions reveal insights, helping you identify areas for growth and ensuring every guest feels special.
A little tech help goes a long way! Leverage a robust CRM to effortlessly utilize guest data, create impactful email campaigns, and provide personalized experiences without exhausting your staff. With this powerful tool, you’ll achieve new levels of guest satisfaction and operational success!
With intentional data collection and tech on your side, you’ll unlock the true potential of guest feedback. Craft personalized experiences that surpass expectations, fine-tune your operations, and watch your hotel soar to new heights!
So, there you have it – the secret to keeping your hotel on top lies in understanding and embracing guest feedback. Take a bow, skilled hoteliers; it’s time to master the art of guest feedback and charm your guests like never before. Your guests will shower you with praise, and your hotel will thrive like never before. Let’s elevate those guest experiences together!
Read the full article here.
– by Hospitality Industry Club
Loyalty just got a whole new twist with Dis-Loyalty, the game-changing travel and food membership that rewards you for being disloyal! Created by Ennismore, this unique program is all about embracing the thrill of exploration and getting rewarded for trying new destinations.
Discover a World of Choices
With over 75 hotels and 150 restaurants and bars from 10 renowned brands, including The Hoxton, 25hours Hotels, Mama Shelter, and more, Dis-Loyalty brings together a vibrant collective of lifestyle hotspots. Say goodbye to boring loyalty tiers and points systems!
Perks That Make You Smile
Membership has its perks, and Dis-Loyalty offers some fantastic ones! Enjoy 50% off just-opened hotels in the first three months, 20% off every first-time stay in any hotel, 10% off return stays, and 10% off food and drinks at any of their fabulous venues. Oh, and did we mention 365 free barista-made drinks throughout the year? It’s a treat-a-day for coffee lovers!
No Waiting, Just Rewards
No need to jump through hoops to get your benefits. Dis-Loyalty believes in instant gratification. Once you’re in, you’re treated like a VIP. No complicated terms and conditions or blackout dates; every day is your playground!
Supporting Communities with Every Membership
Becoming a Dis-Loyalty member means not only enjoying fantastic perks but also giving back to communities. They donate 5% of membership revenue to charities supporting local communities, spreading positivity with every adventure.
Get Ready for Dis-Loyalty Drops
Keep your eyes peeled for Dis-Loyalty Drops coming soon! These exclusive “drops” promise limited edition collaborations, one-of-a-kind experiences, and time-limited special offers that you won’t want to miss.
Adventure Awaits – Your Fresh Slate
Whether you’re a seasoned explorer or a curious newcomer, Dis-Loyalty has something thrilling for everyone. With 50+ destinations and 15 openings planned in the next 12 months, there’s always a new place to uncover. Even if you’ve stayed with them before, you’ll still enjoy the “first stay” discount at any hotel!
Get Ready to Unleash Your Wanderlust!
Get ready to embark on an unforgettable journey with Dis-Loyalty! Ditch the old loyalty rules and embrace a world of exploration and fun. Sign up now and let the adventure begin!
Join the Dis-Loyalty Revolution Today
Subscribe for only €15 per month and start your journey of exciting discoveries. The world is yours to explore, and Dis-Loyalty is your key to unlock it all!
Disclaimer: Your sense of adventure and appetite for new experiences may increase significantly. Side effects may include unstoppable smiles and lifelong memories.* 😉✈️🍔🌎
We love this out-of-the-box thinking. How about you?
Read the full article here.
– by opensmjle.
The hotel industry is being influenced by the latest trends in cloud-based PMS systems. These innovative developments promise an exciting future for hoteliers and their guests. Let’s take a look at the pioneering trends:
Modern cloud PMS systems enable hotel managers and staff to access their systems from any location and via different devices. This keeps them flexible and efficient in what they do, be it bookings, guest preferences or billing.
Hotels benefit from the integration of innovative tools such as payment systems, channel managers and revenue management systems. This streamlines the booking process and increases revenue while improving guest service.
Through the use of AI and machine learning, cloud PMS systems automate and optimise hotel operations. From staff scheduling to predicting demand and pricing, valuable insights are gained to support decisions.
Cloud technology gives hotels access to big data. Modern cloud PMS systems offer advanced analytics tools and business intelligence capabilities to gain key insights from guest data, booking behaviour and operational metrics. This enables optimisation of services and business strategies to increase competitiveness.
Conclusion: The future of hotel management is digital
Cloud PMS systems are setting new standards for hotel management. With mobility, integrations, AI and data analytics, they provide hoteliers with the tools to meet industry challenges and deliver an outstanding experience to their guests. Cloud PMS systems remain a driving force for innovation in the hotel industry, and we look forward to seeing what exciting developments await us in the coming years.
Read the full article here.
HIC NEWS OF THE WEEK – KW32