Guest Satisfaction vs. Revenue – What’s The Healthy Option in Times of Crisis?
Why ensuring guest satisfaction is the healthiest thing you can do for your business?
We have found, over the years, that a great guest experience falls hand in hand with the overall success of a hotel business – in fact, guest satisfaction leads to revenue.
If you lose sight of providing a safe and satisfactory experience for your guests, if you don’t make any efforts to reassure them of your interest in their wellbeing, and if you fail to nurture trust along the way – you might have won a booking or a few; yes, a quick increase in the revenue and an even quicker fix to the long and tedious recovery process.
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SUSTAINABILITY PARTNER
