How the coronavirus changes guest behavior: Example Room Service
The Coronavirus changes guest behavior and processes in the hotel and thus also the room service. How should hotels react to this?
Within a few weeks, the coronavirus has significantly influenced and affected the lives of billions of people around the world. Tourism has come to a standstill, borders have been partially closed, air traffic has been largely suspended and contact bans have been imposed. In short, the outbreak of the coronavirus presents the hotel industry with an unprecedented challenge. These drastic events, however, do not represent a permanent state of affairs and tourism will soon flourish again. Hoteliers are differently optimistic, but all agree that everyday hotel life and processes will change and be characterized by a new reality “with Corona”.
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