The Hospitality Industry Club – preferred partners line-up!
Colossal Factory
Quicktext™ is a cloud solution that serves as both a loyalty and an up-sell tool. Allowing hotels to significantly improve the quality of their customer relations, it has been adopted by numerous hotel chains. It´s a channel manager of instant communications that combines SMS, instant messaging and live chat in the same interface connected to the PMS. QuickText allows guests to contact the hotel at any time on the instant communication channel of their choice and allows the hotel to send the right message at the right time on the customer’s preferred channel.
conichi
conichi is one app for all hotels, providing them with an innovative solution that brings digitalization into hotels to reduce time, enable personalisation, enhance efficiency and reduce workload for employees while simultaneously catering to the needs of the digital travel generation. Big-data, personalization and smart-analytics are combined to optimize the guest experience and explore new levels of guest loyalty, ultimately creating a personalized and completely seamless hotel experience.
Revinate
Revinate offers the only easy-to-use guest marketing and CRM solution that is specialized for hotels. Complete with guest feedback management and analytics, our platform enables hoteliers of all technical skill levels to drive revenue and direct bookings and improve service levels by engaging guests before, during, and after the stay.
Serenata
With the Serenata Smart CRM Suite your guest data, one of your hotel’s most precious assets, is put to good use to engage guests before, during and after their stay, to fuel loyalty throughout the customer lifetime journey, and to acquire new “best” guests. Our solutions which combine over 20 years of hospitality experience, break down the data silos to provide you with a comprehensive 360° view of your guest. With deep knowledge of your guests and their behavior, also on social media, you own the conversation with the customer from the moment the booking is made, nurture the experience with marketing automation, and retain your best guests by showing them how much you value their business. At each step of the customer journey -before, during and after their stay – Serenata Smart CRM Suite ensures that your guests receive the most targeted, dynamic and relevant communication and help you reach and retain your best guests to increase direct bookings and to achieve lower distribution costs.
Part of Hotel360 Technologies, HEBS Digital and Serenata CRM, the most comprehensive Hotel CRM Suite today, are the creators of the hospitality industry’s first Fully-Integrated 360-Degree Guest Engagement & Acquisition Platform.
SiteMinder
As the leading cloud platform for hotels, SiteMinder empowers hotels to attract, reach and convert guests across the globe. The company serves hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.
SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.
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