FIRESIDE CHATS
Antonios Salapatas, Apaleo
CONTENT: System landscapes, self-service approach, BI tools & reporting
Marion Koopman, Student Hotel
CONTENT: Learnings from other industries, combine physical & digital customer journey
Niels Mekenkamp, Cendyn
CONTENT: Hotel ethics, guest communication, guest data
Antonia Bernhardt, Mews
CONTENT: Remote First concept, cross-functional teams, new metrics
Sven Schroebler, HRS
CONTENT: New Work, redefining workplaces, meetings & events of the future
Meike Schmid, Hotelbird
CONTENT: Process optimization, self service approach, digital CovidCheck
Daniel Zelling, opensmjle
CONTENT: Changes in hospitality, adaption of hotels, outsourcing vs. in-house
Clemens Fisch, SiteMinder
CONTENT: Direct bookings, metasearch, market places
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