{"id":13604,"date":"2020-02-13T11:13:00","date_gmt":"2020-02-13T10:13:00","guid":{"rendered":"https:\/\/hospitalityindustry.club\/?p=13604"},"modified":"2022-08-18T07:24:04","modified_gmt":"2022-08-18T05:24:04","slug":"the-impact-of-chatbots-on-hotel-website-conversion","status":"publish","type":"post","link":"https:\/\/hospitalityindustry.club\/en\/the-impact-of-chatbots-on-hotel-website-conversion\/","title":{"rendered":"The impact of chatbots on hotel website conversion"},"content":{"rendered":"\n<style type=\"text\/css\" id=\"style-css-av-av_section-4bd6e491a0f8a7688dbb4d85483b5f6a\">\n.avia-section.av-av_section-4bd6e491a0f8a7688dbb4d85483b5f6a{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2020\/02\/people-walking-on-sidewalk-2819583.jpg);\nbackground-position:top center;\nbackground-attachment:scroll;\n}\n.avia-section.av-av_section-4bd6e491a0f8a7688dbb4d85483b5f6a .av-section-color-overlay{\nopacity:0.7;\nbackground-color:#af6262;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-4bd6e491a0f8a7688dbb4d85483b5f6a main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active  container_wrap fullsize'  data-section-bg-repeat='stretch'><div class='av-section-color-overlay-wrap'><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13604'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-av_three_fourth-15d750bd1b332b34c6e70b077ebbccdf\">\n#top 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class='av-special-heading-tag '  itemprop=\"headline\"  >The impact of chatbots on hotel website conversion<\/h1><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-av_iconlist-dfcc7f8ad1c66aa8e2590765e7fc3576\">\n#top .avia-icon-list-container.av-av_iconlist-dfcc7f8ad1c66aa8e2590765e7fc3576 .iconlist_icon{\ncolor:#ffffff;\n}\n#top #wrap_all .avia-icon-list-container.av-av_iconlist-dfcc7f8ad1c66aa8e2590765e7fc3576 .av_iconlist_title{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-icon-list-container av-av_iconlist-dfcc7f8ad1c66aa8e2590765e7fc3576  avia-builder-el-3  el_after_av_heading  avia-builder-el-last  '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-small av-av_iconlist-dfcc7f8ad1c66aa8e2590765e7fc3576 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-av_iconlist_item-990bcd49ef23da9062d8cd4aadcc1493 avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue80a' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><div class='av_iconlist_title iconlist_title_small  av_inherit_color '  itemprop=\"headline\" >Written by QuickText Team<\/div><\/header><div class='iconlist_content  '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div class='iconlist_icon av-av_iconlist_item-c3c044b6849e7d072ca51fa6397ca33c avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue811' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><div class='av_iconlist_title iconlist_title_small  av_inherit_color '  itemprop=\"headline\" >Increasing popularity of chatbots<\/div><\/header><div class='iconlist_content  '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div class='iconlist_icon av-av_iconlist_item-f2c26bd8154bf7f9716a620677a5a486 avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue811' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><div class='av_iconlist_title iconlist_title_small  av_inherit_color '  itemprop=\"headline\" >Chatbots in combination with a follow-up<\/div><\/header><div class='iconlist_content  '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div class='iconlist_icon av-av_iconlist_item-e79de64917025da6d93574eddc210c56 avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue811' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><div class='av_iconlist_title iconlist_title_small  av_inherit_color '  itemprop=\"headline\" >Influence of chatbots on online direct sales<\/div><\/header><div class='iconlist_content  '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div class='iconlist_icon av-av_iconlist_item-79666fe7cced9c5d9c4f5e774030d0c8 avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue8b1' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry av-iconlist-empty\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><div class='av_iconlist_title iconlist_title_small  av_inherit_color '  itemprop=\"headline\" >Blog language: English<\/div><\/header><div class='iconlist_content  '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" id=\"style-css-av-av_one_fourth-7298a69beb955ea1bc57c96df9c87cdf\">\n#top .flex_column.av-av_one_fourth-7298a69beb955ea1bc57c96df9c87cdf{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:100px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-av_one_fourth-7298a69beb955ea1bc57c96df9c87cdf av_one_fourth  avia-builder-el-4  el_after_av_three_fourth  avia-builder-el-last  flex_column_div '   ><style type=\"text\/css\" id=\"style-css-av-av_image-9605aab375d31d7282510d2fb0e9e36c\">\n.avia-image-container.av-av_image-9605aab375d31d7282510d2fb0e9e36c .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-9605aab375d31d7282510d2fb0e9e36c av-styling- avia-align-center  avia-builder-el-5  avia-builder-el-no-sibling  '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class=\"wp-image-9181 avia-img-lazy-loading-not-9181 avia_image\" src=\"https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-300x300.png\" alt=\"\" title=\"Quicktext Logo\" height=\"300\" width=\"300\" itemprop=\"thumbnailUrl\" srcset=\"https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-300x300.png 300w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-80x80.png 80w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-768x768.png 768w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-1030x1030.png 1030w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-36x36.png 36w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-180x180.png 180w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-705x705.png 705w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-120x120.png 120w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo-450x450.png 450w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2015\/02\/Quicktext-logo.png 1250w\" sizes=\"(max-width: 300px) 100vw, 300px\"><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-av_section-eb89abc38228390982ab77a91969e9e7 main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-bg-style-scroll  container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13604'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-av_heading-0c0a3fb70024aa090b90dbdd6da864d0\">\n#top .av-special-heading.av-av_heading-0c0a3fb70024aa090b90dbdd6da864d0{\npadding-bottom:25px;\ncolor:#000000;\nfont-size:40px;\n}\n.av-special-heading.av-av_heading-0c0a3fb70024aa090b90dbdd6da864d0 .special-heading-inner-border{\nborder-color:#000000;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-0c0a3fb70024aa090b90dbdd6da864d0 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-7  avia-builder-el-no-sibling  av-inherit-size '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >A chatbot\u2019s ability to provide relevant answers and engage customers in a conversation increases retention and conversion.<\/h3><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-av_section-eb89abc38228390982ab77a91969e9e7 main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll  container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13604'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf\">\n#top .flex_column.av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-15d750bd1b332b34c6e70b077ebbccdf av_one_half  avia-builder-el-9  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding '   ><p><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Chatbots are increasingly popular on e-commerce platforms, including hotel websites. This is because they provide immediate answers to customers\u2019 requests and drive online conversion. But by how much, exactly?<\/p>\n<p>Hotel Tilsitt, a 3* hotel in Paris, ran an extensive test of Quicktext from May to October, 2019. During the test period, it was observed that:<\/p>\n<p>-30% of all conversations were room reservation requests<br \/>\n-8% of all conversations generated a confirmed reservation<\/p>\n<p>These statistics exclude the follow-ups and group requests that were handled by the chatbot and followed up by a hotel sales agent. No matter how good a chatbot is, not all customers are ready to buy instantly. Therefore, a follow-up based on the customer data gathered by the chatbot can prove very profitable.<\/p>\n<p>The key takeaway from these case studies is that chatbots, directly and indirectly, affect hotel direct sales. By putting Quicktext chatbot on your website, you can expect a 10% increase in your hotel online direct sales.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap avia-button-left  avia-builder-el-11  el_after_av_textblock  avia-builder-el-last ' ><a href=\"https:\/\/www.quicktext.im\/case-study-impact-of-chatbots-on-hotel-website-conversion\/\" class=\"avia-button av-av_button-7fd17d7b0c9d01609fa8e8b13bd702d9 avia-icon_select-no avia-size-small avia-position-left avia-color-theme-color \" target=\"_blank\" rel=\"noopener noreferrer\"><span class='avia_iconbox_title' >READ FULL ARTICLE<\/span><\/a><\/div><\/p><\/div>\n<style type=\"text\/css\" id=\"style-css-av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8\">\n#top .flex_column.av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-av_one_half-c8fc129dc35fd1ae2a1e410224d39ea8 av_one_half  avia-builder-el-12  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding '   ><style type=\"text\/css\" id=\"style-css-av-av_image-53c717f2efd8699a99bb442a9ca22f74\">\n.avia-image-container.av-av_image-53c717f2efd8699a99bb442a9ca22f74 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-53c717f2efd8699a99bb442a9ca22f74 av-styling- avia-align-center  avia-builder-el-13  avia-builder-el-no-sibling  '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class=\"wp-image-13605 avia-img-lazy-loading-not-13605 avia_image\" src=\"https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2020\/02\/person-using-macbook-laptop-3584969-1030x687.jpg\" alt=\"\" title=\"person-using-macbook-laptop-3584969\" height=\"687\" width=\"1030\" itemprop=\"thumbnailUrl\" srcset=\"https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2020\/02\/person-using-macbook-laptop-3584969-1030x687.jpg 1030w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2020\/02\/person-using-macbook-laptop-3584969-300x200.jpg 300w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2020\/02\/person-using-macbook-laptop-3584969-768x512.jpg 768w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2020\/02\/person-using-macbook-laptop-3584969-705x470.jpg 705w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2020\/02\/person-using-macbook-laptop-3584969-450x300.jpg 450w, https:\/\/hospitalityindustry.club\/wp-content\/uploads\/2020\/02\/person-using-macbook-laptop-3584969.jpg 1200w\" sizes=\"(max-width: 1030px) 100vw, 1030px\"><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":29,"featured_media":13605,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[],"class_list":["post-13604","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/posts\/13604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/comments?post=13604"}],"version-history":[{"count":8,"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/posts\/13604\/revisions"}],"predecessor-version":[{"id":13664,"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/posts\/13604\/revisions\/13664"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/media\/13605"}],"wp:attachment":[{"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/media?parent=13604"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/categories?post=13604"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hospitalityindustry.club\/en\/wp-json\/wp\/v2\/tags?post=13604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- This website is optimized by Airlift. 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